Abstract:

With the transformation of user demands in knowledge economy era, traditional knowledge service operation paradigm and implementation countermeasures cannot meet the demand of users. The previous research on knowledge service system is rich in theoretical content, but most of the research only stays on the shallow analysis of the concept and features. There is lack of information available to the construction of knowledge service system framework in details, especially in the academic area. This paper first contributes to the existing body of knowledge service solution, and then combines general knowledge service solution with integrated definition function (IDEF0) models to produce a knowledge service system framework. These IDEF0 models depict the hierarchy within knowledge service purposes and reveal strategies of meeting user demands in academic research. Finally, a prototype system in knowledge service system shows that the proposed framework can provide effective knowledge service for users, which will help to promote quality and satisfaction in knowledge service process.

Key words: knowledge service, integrated definition function (IDEF0) model, system framework, prototype system